At Ylorix.xyz, we are committed to providing our customers with high-quality products and a seamless shopping experience. We understand that sometimes, a product might not meet your expectations or you may have changed your mind. In such cases, we want to ensure that you are completely satisfied with your purchase by offering a clear and straightforward return policy.
Eligibility for Returns
We offer a return policy for most items purchased on Ylorix.xyz. However, some products may be excluded from the return process due to hygiene reasons, personalized features, or other specific conditions. Please review the guidelines below to understand when returns are allowed:
- Products Eligible for Return:
- Unopened and unused products
- Items with the original packaging intact
- Items that are not on the non-returnable list (such as perishable goods, intimate items, etc.)
- Non-returnable Products:
- Customized or personalized items
- Perishable goods
- Items that have been used or damaged after opening
- Gift cards, downloadable products, and software
If your item is eligible for a return, you must initiate the return request within 30 days from the date of purchase. We do not accept returns beyond this period unless required by law.
How to Request a Return
To initiate a return, please follow the steps outlined below:
- Contact Us: Reach out to our customer support team at [insert email/contact form link]. Include the order number, product name, and reason for the return.
- Return Authorization: Our customer service team will review your request and, if eligible, will issue a return authorization. Please do not return products without obtaining this authorization.
- Packaging the Return: Pack the item securely in its original packaging (if possible) to ensure it is not damaged during transit.
- Return Shipping: Once your return is authorized, you will receive instructions on where to send the returned item. You will be responsible for the cost of return shipping unless the item is defective or an error was made on our part.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the product is faulty, damaged, or incorrectly shipped. In such cases, Ylorix.xyz will cover the return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item reaches us safely.
Please note that original shipping charges are non-refundable unless your order was incorrect, damaged, or faulty.
Refund Process
Once we receive your returned item and inspect it for damage or use, we will process your refund. If your return meets the necessary criteria, the refund will be issued to your original payment method.
Refunds will be processed within 7-10 business days after receiving the returned item. Please note that depending on your payment provider, it may take additional time for the funds to reflect in your account.
Refund Exceptions:
- Items that are opened or damaged after being received.
- Products that do not meet our return eligibility criteria.
- Returns initiated after the 30-day return window.
If your return is denied, our customer service team will notify you and provide detailed reasons for the decision.
Exchanges
At Ylorix.xyz, we do not process direct exchanges. If you wish to exchange an item, please return the original product following our return policy and place a new order for the desired product. The refund for your original order will be issued as per the guidelines above once the return is approved.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will arrange for a return or replacement of the item at no additional cost to you.
Please provide the following information when reporting a damaged or defective item:
- A description of the issue
- Photos of the damaged item
- Your order number
Once we confirm the damage or defect, we will either issue a refund or send you a replacement item, depending on the circumstances.
Late Returns
If you missed the 30-day return window, unfortunately, we cannot offer a refund or exchange. However, in exceptional cases, we may offer a store credit or partial refund based on the situation. Store credit can be used for future purchases on Ylorix.xyz.
Restocking Fees
In certain cases, we may charge a restocking fee for returned products. This fee will be clearly communicated at the time of return approval and will be deducted from your refund.
Restocking fees may apply to the following items:
- Products that are returned without the original packaging
- Products that have been opened or used
- Items that are not in resellable condition
International Returns
If you are returning an item from outside our home country, the return process is similar to domestic returns, but you will be responsible for return shipping costs. Please note that international customers may also be subject to customs duties and taxes, which are not refundable by Ylorix.xyz.
To return a product internationally, please follow these steps:
- Obtain return authorization from our customer service team.
- Ship the product back to the provided address.
- Pay for any additional customs or import duties.
Please ensure that your return is properly documented to avoid any issues with customs clearance.
Items Purchased on Sale or Promotion
Items purchased during a sale, promotional event, or clearance may have specific terms regarding returns. In such cases, the item may only be eligible for a partial refund or store credit. The terms for sale and promotional items will be clearly outlined at the time of purchase.
If you are unsure about the return policy for sale or promotional items, please contact our customer support team before making a purchase.
Cancellations
You can cancel an order before it is shipped, provided the cancellation request is received within 24 hours of placing the order. After the 24-hour window, we are unable to cancel the order as it may have already been processed for shipment.
To cancel your order, please reach out to our customer service team with your order number.
Policy Updates
Ylorix.xyz reserves the right to update and modify this Return Policy at any time without prior notice. Any changes to the policy will be posted on this page, and the updated policy will take effect immediately. Please review this policy regularly to stay informed of any updates.
Contact Information
If you have any questions or concerns about our return policy or need assistance with a return, feel free to contact our customer service team. You can reach us via email at support@ylorix.xyz or by using the contact form on our website.
Important Notice: This return policy is applicable to all purchases made on Ylorix.xyz, and it governs the return and exchange procedures for products bought on the site. By purchasing from Ylorix.xyz, you agree to the terms and conditions of this Return Policy.
This comprehensive Return Policy ensures that customers understand how to return items, the requirements for returns, and the process for obtaining refunds or exchanges. It also clarifies customer responsibilities and exceptions, creating a clear and user-friendly policy for Ylorix.xyz.